Ahmad Esmat

148, S Hadabet Al Ahram, Haram, Giza 12572, Egypt

Landline: +20 -33 804 504
Cellular.: +20 -100 3909 451
Alt. Cell.: +20 -100 3909 433

Profile

Proactive self-starter with track record of initiative, personal responsibility, ownership of work and reputation for removing obstacles and making things happen.

Objective

A talented and dedicated IT professional with diverse experience in database, data integration, data warehousing, and business intelligence. Looking for a challenging position to utilize my technical knowledge by building and leading teams to deliver results in a mutual respect environment with a high ethical standards, individual responsibility and accountability.

Work Experience

Dec 2006 – Nov 2015

Senior Technical Support Engineer

Middleware - Data Integration and Data Warehouing, Oracle Corporation, Smart Village, Giza, Egypt. (www.oracle.com)

Mainly responsible for managing and resolving service requests logged by customers (internal and external) for two products: Oracle Warehouse Builder (OWB) and Oracle Data Integrator (ODI).
Effectively handling Escalations and Critical (Severity 1) service requests.
Achieved and maintained excellent customer satisfaction.
Positively Contributing to OTN Knowledge Base writing and publishing knowledge documents.
Effectively contributing to proactive support activities according to OWB and ODI support strategy and model.
Effectively participated in many projects related to Oracle Support, such as:
- Fresh Eye project: SR quality project
- OWB iBug project: Bug filing procedure

Awards

Outstanding Contributor Award (FY14Q3)
Outstanding Team Award in the area of Customer Service Excellence (FY15Q1)

Sep 1993 - Dec 2006

Software Systems Analyst/Programmer

Information Technology Center (ITC), King Fahd University of Petroleum and Minerals (KFUPM), Dhahran, K.S.A. (www.kfupm.edu.sa)

Leading two teams for implementing University portals, including:
- Oracle Portal (10g)
- SCT Sungard Luminus Portal

Tasks include: project management, Requirements analysis, Portal systems administration, and Portlet development. These teams are part of big project to implement Oracle E-Business suite to the whole University implemented on Unix platform. Each team consists of 6 persons (4 are from the ITC and 2 are from the implementer side. The project is Due on March 2007.

Mainly responsible for developing web based applications using the following technologies: ASP, IIS, Access, SQL server, Active directory and CDONTS. (1999-2006)
Mainly responsible (with a group of four) for maintaining and updating KFUPM Library Management System called DOBIS/LIBIS written in PL/I, and running on IBM MVS Mainframe.
Successfully implemented database migration of KFUPM Library system (as part of a one-year migration project) from DOBIS/LIBIS version 1.4 to version 3.0.
Gained excellent knowledge on using MVS/TSO on MVS/XA, ESA and CICS 2.2 running on IBM 3090 and S390 machines.
Initiated and implemented a new project to produce most of DOBIS/LIBIS reports on PC under Microsoft Access instead of using VSAM files on the Mainframe, which increased work effectiveness, preciseness and saved time.
Initiated and implemented a web interface to KFUPM library system (DOBIS/LIBIS) using ASP, ODBC and SQL server.
Effectively designed, supported, and maintained KFUPM main library internal network (LAN) and its connectivity to the University backbone, including 50 PC’s, 4 CD servers, 6 400-CD changers, 2 NT servers and one Novell server.
Effectively participated in teaching many short courses provided by ITC, including: Microsoft SQL Server Administration, Introduction to Computing and PC’s, Introduction to Windows 95, 98 and its Applications.
Effectively participated in implementing KFUPM network expansion projects.
Successfully presented many seminars on Microsoft products including Word, Excel and PowerPoint.
Initiated and heavily involved in the implementation of the idea of ITC Awareness Day, which is, an annual 2-day activity demonstrating ITC services.
Positively involved in preparing and analyzing many RFP’s and many committees like: Public Awareness and Public Events committee, Standardization committee.
Implemented an excellent department web page, which is considered as a template for other departments, and outstanding online web version of the ITC monthly news letter “ITC In-Focus”.

Sample Projects

Library Web Catalog Search
Guest House Reservation System
Academic Research Database
Computer Allowance Committee workflow System
Employee Activity Tracking System
Committee Management System
Online Pay-Check
Online Phone bill
Survey System
Print Manager Control System
University Library System Upgrade and data migration
University Library System Data Migration (Horizon Implementation)
Enterprise Database Project
KFUPM Website and Portal Project
Interfacing Web Applications to LDAP Server
IT Center Service Assessment Project

Technical skills

Designing and implementing Data warehousing projects using various tools.
Mastering Data Integration tasks using Oracle Data Integrator and Oracle Warehouse Builder.
Excellent command of Various RDBMS systems like Oracle, MS SQL server, and MySQL.
Excellent Knowledge of hardware and networking concepts.
Design and Implementation of Database Systems (DB).
Very good system analysis and excellent programming skills.
Programming languages: C, C++, Java, JavaScript, VBScript, Pascal, PL/I, Assembly, FORTRAN, LISP, Prolog, CLIPS, Xbase, Visual Basic, Visual C++, Access Basic, HTML, DHTML.
Excellent experience with many packages: MS Word, Excel, PowerPoint, Access and many other packages in many fields.
Excellent experience with many technologies: Microsoft 2000 Advanced Server, Microsoft NT server, Windows 98, AIX Unix, Microsoft SQL server, Microsoft Internet Information Server (IIS) and Database web integration with ASP.

Business Skills

Very good management skills: Planning, Organizing, Leading and Controlling.
Developed excellent communication and interpersonal skills by participating in diverse activities.
Effectively apply Project Management concepts to achieve the best results in less time and effective use of resources.
Talented in team building and Leadership.

Training

Soft Skills

Time & Stress Management
Crucial Conversations
Improving your cross-cultural communication
Presenting your case
Information Protection Awareness Training
Anti-Corruption and Foreign Corrupt Practices Act
ITIL Foundation V3
Project Management Fundamentals
Personal Leadership and Influence
The 7 Habits of Highly Effective People

Technical

Oracle Data Integrator 12c Advanced Integration and Development
Oracle Data Integrator 12c Integration and Administration
Oracle GoldenGate 12c Troubleshooting and Tuning
Oracle GoldenGate 12c Fundamentals for Oracle
Oracle GoldenGate 11g Advanced Configuration for Oracle
Oracle Database 11gR2 Warehouse Builder New Features
Oracle Data Integrator 11g Integration and Administration
Oracle WebLogic Server 11g Administration Essentials
OWB to ODI Migration tool
ODI 12c New Features - Support
SAP Application Adapter for ODI
Cloud Awareness for Technology Support engineers and managers
Oracle Warehouse Builder 11g Implementation and Administration
Oracle Database 10g Workshop I
Oracle Database 10g Workshop II
11i Install, Patch, and Maintain Oracle Applications
11i System Administrator Fundamentals
11i Project Management Fundamentals
Oracle 10g: Build J2EE Applications
Oracle JDevelper 10g: Build Applications with ADF
Oracle Database 10g: 2 Day DBA
Oracle Database 10g: PL/SQL Fundamentals
Oracle Database 10g: Administration Workshop I
Introduction to Oracle Database 10g for Experienced SQL Users
Oracle9i Database: Advanced Backup and Recovery Using RMAN
Oracle9i Designer: First Class (Essential Skills in Analysis, Design, and Generation
Oracle9iAS: Generate Dynamic HTML from PL/SQL
Oracle9iAS Portal: Build Corporate Portals
OracleAS Portal 10g: Build Corporate Portals
Project Management for Oracle E-Business Suite.
OracleAS Portal 10g: Developing Portlets in Java
11i System Workflow
Software Engineering
Java, JSP and XML programming
IBM WebSphere Studio Application Developer
Local Area Networks
UNIX Administration

Education

May 2001

MS in Computer Science (CS), King Fahd University of Petroleum and Minerals (KFUPM), Dhahran, Kingdom of Saudi Arabia (K.S.A.)

January 1993

BS in Computer Science (CS), King Fahd University of Petroleum and Minerals (KFUPM), Dhahran, Kingdom of Saudi Arabia (K.S.A.)

Activities/Hobbies

Like to read in all knowledge fields to improve and increase my general knowledge.
Always try to improve and update my knowledge in the rabidly changing computer science (CS) and Information Technology (IT) fields.
Practice sports like: running, swimming, basketball, and squash/racquetball.

Personal/Background

Excellent command of English and Arabic languages (TOEFL score of 617).
Dynamic, active, self-motivated, result oriented and innovative.
Grew up in Cairo, Egypt, have travel experience within Arabic and European countries, lived in Saudi Arabia from 1984 to 2006.
Born on December 24, 1969 (Cairo), Egyptian, Male, Married, with 3 children.
Exempted from national military service.